Very Disapppointed in your service

Mr Water Delivery is by far the worst service provider I have met in a long time !

I booked the delivery of water with Glenda on 28th October 2024 and she confirmed on 29th October the volume if would need.

I booked from them in 2022 and there was no issues. In 2023 there was a bit of hiccups again, but then I decided to use the house water, which cost me much more money to fill our 8000L pool.

On the 29th of October Glenda requested I reminder her closer to the time. ON 19th November I reminded Glenda and she advised me that she had not forgotten my request and that the booking is confirmed for delivery of the water on Saturday, 30th November. I then made all arrangements for my pool party as my birthday is a few days prior.

Now today the 25th of November...when i have already made my arrangements, I get a message from her saying. “I am going to disappoint you as we are not available this weekend” I am obviously in shock and mention to her that I have already made arrangements to which her bland response is “We are not available”.

I am sorry, but as a customer I feel like I am not being treated fairly. There was not even and earlier delivery date was proposed in order to try and accommodate me. After I called a few hours after receiving Mr Water Delivery’s message, to ask them what was happening, I was told I have attitude and that they are trying to “squeeze me in” but now I have attitude” I find it unreasonable to expect me to be happy after being let down. While I may have been agitated, I was not rude or disrespectful to Glenda, but of course, my tone is agitated because of this…as I am a human and not a form of AI.

In my later response, i stated "Excuse me, but you never mentioned anything about "squeezing me in" earlier; not once did you bring it up. I'm sorry if I can't believe your sudden change of heart. It took me having to call you to express my disappointment before you finally responded to me. You couldn't even take the time to call—just sent me two bland messages. That doesn't seem right, does it?

I am very disappointed in your service. Regards, Lynette Wyngaard