POOR QUALITY OF DVD'S NOT TAKEN ACCOUNTABILTY FOR

I have had this challenge with MR VIDEO BRITS but as the account is in my husband's name and he never likes to complain-takes too much energy-I AM NOW TAKING IT UP& NEEDLESS TO SAY WILL BE NO LONGER USE THE ACCOUNT.The quality of the older dvd's especially is always such that we have had to bring back a few just because all 3 of our dvd players in the house just spits them out and normally they are on a 3day or 5day special and when we have to exchange them a day or 2 into the SPECIAL PERIOD, THERE IS NEVER AN APOLOGY and it is demanded that we still return the exchanged dvd's without having had the benefit of keeping them for the full special period that we paid for-AS IF IT'S OUR FAULT OR WE ARE A BOTHER FOR RETURNING THEIR FAULTY DVD'S !This week it went too far as one of the dvd's not only did not play but had a tiny unnoticeable hairline crack which when I took with me in the car must have widened because of the heat which the staff then blamed me for and demanded payment, insinuating that my kids must have broken it!How irresponsible do they think I am, I asked them, my eldest is just 7, they never handle electronics&dvd's!HOW ABOUT SOME ACCOUNTABILITY ON YOUR PART,MRVIDEO?