I was not refunded!

i rented 2 movies today. One called breath in and the other the maze. I started watching breathin and noticed that the sound kept dropping. I struggled for about 30 minutes thinking it could be my dvd player. I put the maze in and the sound was perfect. i then thought to take it back and rather get another movie instead of this. I was put of by this movie because of the poor sound. I return it and explain to the consultant. He tells me you had 45min to return the dvd. I have been trying to sort the sound out for about 30min then drive back to the store...<br> it then takes about 10min to him type a report on the computer. Then her puts the dvd into the store machine. He fast forwards most of the time and says well its playing fine. I got so upset i walked out and returned the maze which did not even watch. Where is the good customer service????? Not to mention that he did not look at me once while talking! <br>