WB
Willie B

1 reviews | Active since Jul 2013

30 Apr 2019, 10:51

Bad Tar from Mr Tar

In 2016 Mr Tar in the Helderberg area, renewed the asphalt / tar on my driveway at a cost of about R21 000. This was the most expensive quote but I took it because they promised quality work and product. Immediately after the re-tarred the driveway surface, I started complaining about the bad quality tar they used. My rubber duck made and indent on the tar after just standing for one day on the tar. This was after the tar settled for two days. Horst from Mr Tar responded by saying we must give the tar more time to settle. After only a couple of weeks, the tar started cracking. I complained again. After a couple of weeks later, the cracks got worse. Again I complained. By now Horst's daughter Bianca was at the helm of business. In 2018 eventually they send out somebody to fill the cracks. The expensive tar surface now started to look like a secondhand patch job and the the cracks just kept on getting worse. Bianca from Mr Tar promised to repay my money. A year later when I started to insist that they pay my money back, they refused. Now suddenly they have a lot of excuses why they should not repay the money. More than 3 years and still no solution or my money back. Be careful of who you use and trust

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Replies (3)
WB
Willie B's update16 Jul 2019, 10:29
Reviewer Update
The industry should rid itself from this type of service. Take the money and run attitude. If there is a problem it's everyone except Mr Tar
WB
Willie B's update20 Aug 2019, 12:08
Reviewer Update
After several attempts to get Mr Tar to fix the problem, they now say it's everyone but them.
It's a shame that people can do this to others and get away with it. The worst of it all is that they just continue with business!!
WB
Willie B's update17 Jan 2022, 12:31
Reviewer Update
# Mr Tar's #bad tar keeps on deteriorating seemingly because he used the wrong Tar. The loss and problem however remains mine and Mr Tar keeps on going without blinking an eye So much for client service and consumer protection