Worst Shopping Experience From Mr Shopper.

I am writing this review out of absolute desperation and sheer anger!!!

On the 27th of September 2020 I purchased a fridge through Mr Shopper's Web Store. I chose the delivery date of the 3rd of October 2020. On the day of delivery, a representative from Mr Shopper called to inform me that the courier company would not be able to effect delivery on the day for reasons known to the courier company. I accepted this delay partly because I was in no immediate need of the fridge at that point in time.

The week ending on the 11th of October passed with no formal communication from Mr Shopper or the courier company. Save for me calling and asking to be sent a waybill number so that I may track the status of the delivery (Curiously during the course of the call David sounded surprised that the fridge had not been delivered). Nevertheless this proved to be a futile exercise as the courier company (Pelican Express) hardly ever updated the progress of the delivery.

On the 17th of October yet again I took the steps to follow up with Mr Shopper through your WhatsApp line. Here I was assisted by Willem B. I explained the situation to Willem B who also seemed surprised that the fridge had not been delivered. Willem B averred that he doesn't know what's happening with the courier company. I explained to Willem B that I am now pressed for time. Meaning that on the 24th of October I would be moving to a different part of the city, and that I need the fridge to be delivered before the end of the week.

Willem B assured me that he would organise that a replacement fridge, transported by a different courier company, would arrive before the end of the week - the 24th of October. As of today - the 29th of October 2020 neither the replacement fridge nor the original fridge has been delivered.

It has now been a month since I paid the sum of R3019,51 and yet there is no fridge. I have moved from the original address. I have been more than patient, understanding and cooperative. I sent an email through to their customer care on the 28th of October 2020 about the situation and no representative has rep**** let alone acknowledge the email.

At this point I just want my money back so that I can purchase a fridge from a reliable and trustworthy retailer. I think I should also lodge a complaint with the Consumer Goods and Services Ombud because Mr Shopper's blatant disregard for consumer rights is shocking.

If you come across specials on Mr Shopper, think long and hard about it because wow I absolutely regret purchasing an item from this retailer.

Order number #38306