Worst service ever!

I placed an order on 1 December 2020. I was supposed to get the order on 14 December, but was called before that to say there was a delay on orders and I would receive the order the following week. No communication after that. I have been calling countless times and get no response. I am beyond angry with the service as this order was supposed to be a gift for someone but til date I have not received it. I plan on taking this up with the ombudsman. I want my money back! This is just unacceptable!