Worst online shopping experience - does not respond to clients

Unfortunately I have been experiencing the same concerning behavior as everyone else who have placed negative reviews here. I placed and order on their website on the 14th and I used my credit card to pay for the purchase. However, my order has been showing as pending payment since then even though I got a confirmation email from PayFast that it was paid. I have tried contacting the support team using various methods such as emails, whatsapp and phoning but I am not getting any response back at all and their phone lines are either engaged or ring until it goes to voicemail. My "current" delivery date is set for the 26th of December but I really doubt that is a legitimate estimation as it is a Saturday as well as a public holiday. Really the worst online shopping experience that I have encountered in a long long time.