Worst online shop ever!

I placed an order with them on the 30th of November, the estimated delivery date was on the 15th of December. I tried phoning them numerous times, I got through twice since the 30th of November and the 17th of December, I am seriously frustrated with the so called service. I spoke to a consultant named Archie on the 17th of December, while holding the line he was checking with dispatch to find out where my order was, then he asked me if my name was Zoe and I said no! So he asked me when the order was placed and what my name was, then the line just got cut off. Since then I still haven't gotten any feedback, I have send them about 10 emails with an automated response only. Every time I phone I hold for a few minutes just to go through to a voicemail service. I tried their WhatsApp line with no luck, honestly I never had such a bad online shopping experience.

The item I purchased is a gift for Christmas and honestly, I am beginning to think it will not be delivered in time. I would rather support a company that provides service and pay a bit more than supporting these people, pay less and get no customer service at all!