What seemed to be a very negative experience, was turned into an acceptable one.

I can only speak on my experience: Great prices drew me to purchase a fridge through the MrShopper online store. Initial delivery date was set for a week after purchase. I was then notified that the delivery date was pushed out a further week a few days prior to initial delivery. - not ideal as the fridge was needed.

On delivery day, I was not contacted, nor could I get in touch with any of the support telephonically to confirm delivery time. This was frustrating and led me look for additional contact information online whereby I subsequently came across countless HelloPeter reviews. - these reviews made me extremely worried.

Needless to say I sent an email to cancel my order. I was contacted by the company representative the following day and he explained that due to the size of the fridge there was a shortage of larger vehicles to make to delivery from the warehouse in Pretoria to the Western Cape. The rep mentioned that i could come collect from the warehouse if i wished. Due to me based in another province, i could not collect. Apparently the company ships thousands of items around the continent so i was part of a small percentage of people that had a negative experience.

An offer to transfer the money back into my account within an hour was put on the table and i accepted.

Based on my experience, I know that the company is in existence and that emails are the preferred channel to communicate at the moment (otherwise you will be frustrated). For larger items i would not recommend, but it seems that smaller items should not be a delivery issue from my interaction with the rep. I hope that their support team will be bulked up in the future and perhaps servicing the Gauteng market and surrounds is their core focus in South Africa.