VERY VERY VERY frustrated and annoyed customer (Ex Customer)

This is my second review on this business and the agony continues.

After two weeks the end of December, trying to get hold of someone at that company I received some correcspondence to sent my banking details to *** on 7 Jan 2021 which I did. Two days later I received an email from Support (Lebogang) to please reply with my banking details which I did. On the 12th I received another email from Lebogang that it takes 2-5 businessdays to reflect in my account. Today is the 18th of Jan 2021 and still nothing. I went on the live chat to get an update on 17th Jan 2021 and they (or machine) not sure, rep**** that they will get back to me. I asked how long until they will get back to me and they said "20 mins, please be patient"..... Needless to say, I had no feedback at all yesterday. Today 18th Jan 2021 I send another request for an update on my refund, They yet again asked me to send my banking details to the email a mentioned above....back to square one I guess. So I sent my banking details through again and asked them to please follow up or give me contact name and number and I can follow up. They responded they will get back to me........... The name reflecting on the online chat is Nomsa so I asked Nomsa if I can have feedback today..........well she said yes..... If i do not get a reply today I will yet again write another review with thw hope that someone will do something about this situation. Clients do not deserve to get treatment like this. I would serously rate this client a minus 20 starts if I could and dont recommend anyone to do busines with a company that has no client service at all.

Marius