USE AT OWN RISK

If I could give negative stars, I honestly would. Never have I ever dealt with such an *********** company/staff. I was supposed to receive my item on the 11th of November, I bought it on the 5th; I waited until today, the 25th of November.

Firstly they do not answer their phones when you need help, and when they do, they put you on hold to "get someone to help" for the longest time. If you do not hang up yourself, you will end up holding the whole day. I have tried calling them several times every day since last week Monday the 14th and each time it’s the same thing. I do not know if they are fetching someone from home to come assist but ultimately they are of no help. When I finally got someone on the phone, I was given a tracking number for my item that seemed to be in the same place since last week Monday. They claim they are checking and will call you back, best believe that will NEVER HAPPEN. The courier company they use Pelican never answers either to assist with finding out where my item is.

I am DEFINITELY NEVER using Mr. Shopper again. This was my first experience and certainly my last. I am currently awaiting my refund and hoping that they can hopefully get that right