GM
Godfrey M
1 reviews | Active since May 2020
17 Dec 2020, 15:51
Unfulfilled order
I ordered a TV in black friday week, with delivery scheduled for 9 November. The only thing i got is an inovice email. No other communication has been made since. All calls are handled by an answering machine after making you wait on the fone in a call centre queau for many minutes, only to be directes to leave a message. Emails remain unansweres, while the whatssapp line, the just ask you what help yu need and ignore you after you indicate you are trying to track an order
This is terrible service, i am now wondering if inwont lose my mobey here
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Godfrey M's updateReviewer Update
26 Jan 2021, 08:49After so many fone calls, whatsapps and emails, I finally received my TV. The order was deleted when they had a system crash, and they seem not to know which orders were fulfilled or not. Their weakness is not responding to service queries until you threaten to make a police case. Worst online experience yet, very poor customer service. Summary, will not buy from them again, unless there is a turnaround. 2 months for waiting for an order is too long
GM
Godfrey M's update26 Jan 2021, 08:49
Reviewer Update
After so many fone calls, whatsapps and emails, I finally received my TV. The order was deleted when they had a system crash, and they seem not to know which orders were fulfilled or not. Their weakness is not responding to service queries until you threaten to make a police case. Worst online experience yet, very poor customer service. Summary, will not buy from them again, unless there is a turnaround. 2 months for waiting for an order is too long