Unacceptable service and no response from Mr Shopper

I placed an order for a DEFY washing machine and paid fully on 23 November. Mr Shopper confirmed delivery on 4 December. The tracking system indicates that my order has been stuck in Springfontein for the past 7 days? No amount of calls or mails had been responded too. In fact, the customer number on their web-site is NEVER answered. In today's world, with companies citing bad times due to Covid, these guys are obviously not planning to be around for much longer. Shocking unacceptable service?