The WORST Online Shopping Experience

I placed an order and paid on 18 January 2021, but still haven't received my delivery or any other correspondence. After I reached out to them on 9 Feb via Live Chat, Karabo told me that the product is out of stock and I need to forward my details to their payments department. Needless to say, to date, I have sent 4 emails to that address with NO RESPONSE.

Also, after submitting my first of three support tickets on 9 February 2021, I received this automated message: "We will get back to you within 8 business hours (Monday - Friday 8 am to 5 pm)". To date, over 150 business hours later, I haven't heard from them.

Further, I've phoned them at least 25 times in the last two weeks, but was only able to reach a human twice. On both occasions, I requested a refund as soon as possible, and was told by Tsholo I would receive an email a few minutes after the call to confirm the date of my refund. Up to now, I've yet to receive the goods I ordered OR my refund, or any non-automated emails for that matter!

MR SHOPPER, If you take my money, please have the integrity to deliver what I paid for or at the very least, refund me.