Sickening and Pathetic

I placed an order on 29 November 2020. The initial delivery date was 10 December 2020. It was updated to 27 December 2020. The status changed to "Out for Delivery". The delivery date came and went. It takes an average of 40 repeated calls to the call center to get a response. I was told my order was lost by the courier and a new TV order would be placed and the delivery date updated. Delivery date was updated to sometime in January 2021. The delivery date came and went. Another 40 calls got me through and I was given more excuses. Called 4 more times. More excuses. Called again and asked to be put through to dispatch, where Brian promised he would make sure that no matter what, my TV would be delivered in a weeks time. The week came and went. Called again and was told by Brian that the incorrect shipment of TVs had arrived and he did not know when the correct ones would be arriving, but that he could offer me another brand of TV with an increased price up to R2000 (after days of follow ups waiting for him to contact Finance). I asked to be sent a list of replacement options. It was not sent. I followed up for two days asking for the list. Eventually I was sent the option of two smaller, lower quality, cheaper TVs. I had had enough. I requested a refund. I was told a refund would take between 3-8 days. I called on the 8th day and I was told there was an issue with their bank but it had been resolved and the refund would be in my account within two days. It was not. I called again and was told that their account had received complaints and had been put on hold and that they do not know when the hold will be removed, but that they could offer me a PAYMENT PLAN to refund my own money by using R2000 of their petty cash daily to pay me back over 4 days. Out of desperation I accepted. Day 1: No payment reflection. I called and was told it will be made that day. It is now Day 2: I called this morning and was told the first payment was made and they will send me a confirmation email in 15 minutes. I received no email. I received no payment. It is now 4:55pm and I have dialed the customer service number 302 times with no response. I have been beyond patient. But I am incredibly close to heading to small claims court.