KO
Karen O
1 reviews | Active since Dec 2020
22 Dec 2020, 11:07
Shocking service - very unprofessional
Order Number 42781. Placed order on 30 November 2020 - Delivery was supposed to be 12 December. Have not heard a word from Mr Shopper. Call number on website to be placed at number 6 in queue and then voice mail. Chat line does not work, emails are not answered. I would like somebody to contact me - I would never have ordered through Mr Shopper if I had read all the negative reviews. Very unprofessional and have yet to speak to an actual person. Very disappointed and worried that my money has disappeared. Wonder if i will get a response to this review?.
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Replies (2)KO
Karen O's updateReviewer Update
22 Dec 2020, 15:03I have noticed that a complaint that was posted after my complaint has been answered - also to do with a fridge. Please could someone acknowledge me - ORDER 42781 ? I have paid you on the 30th November and you confirmed delivery on the 12th December.
KO
Karen O's update22 Dec 2020, 15:03
Reviewer Update
I have noticed that a complaint that was posted after my complaint has been answered - also to do with a fridge. Please could someone acknowledge me - ORDER 42781 ? I have paid you on the 30th November and you confirmed delivery on the 12th December.
KO
Karen O's updateReviewer Update
28 Dec 2020, 14:08Dear Priyanka Govender,
Please could you respond to my email of the 23.12.2020 & 28.12.2020. I have asked for the refund process as I have no faith in Mr Shopper. Order number 42781. Your email to me on the 23.12.2020 refers; "rest assured that our Management will look for a way to compensate for your time". What are you referring to?. I would like an answer please. Please change your automatic responses on your support tickets to a more truthful one. Your company does not respond in 8 business hours.
Please could you respond to my email of the 23.12.2020 & 28.12.2020. I have asked for the refund process as I have no faith in Mr Shopper. Order number 42781. Your email to me on the 23.12.2020 refers; "rest assured that our Management will look for a way to compensate for your time". What are you referring to?. I would like an answer please. Please change your automatic responses on your support tickets to a more truthful one. Your company does not respond in 8 business hours.
KO
Karen O's update28 Dec 2020, 14:08
Reviewer Update
Dear Priyanka Govender,
Please could you respond to my email of the 23.12.2020 & 28.12.2020. I have asked for the refund process as I have no faith in Mr Shopper. Order number 42781. Your email to me on the 23.12.2020 refers; "rest assured that our Management will look for a way to compensate for your time". What are you referring to?. I would like an answer please. Please change your automatic responses on your support tickets to a more truthful one. Your company does not respond in 8 business hours.
Please could you respond to my email of the 23.12.2020 & 28.12.2020. I have asked for the refund process as I have no faith in Mr Shopper. Order number 42781. Your email to me on the 23.12.2020 refers; "rest assured that our Management will look for a way to compensate for your time". What are you referring to?. I would like an answer please. Please change your automatic responses on your support tickets to a more truthful one. Your company does not respond in 8 business hours.