CL
Chantal L

1 reviews | Active since Dec 2020

09 Dec 2020, 14:53

SHAMEFUL ****

Why is there not an option for zero stars! I am absolutely disgusted in Mr Shopper! I placed my order on 20 November, with a promise of Delivery 30 November. On 30 November I called to find out about my Delivery only to be told it will arrive the 7th. on the 7th I called and after many many dropped lines, eventually got told its only being dispatched from the Western cape as that moment.. I then called and Nagged for a tracking number, and got one from Brian at Mr Shopper, And then IT GETS WORSE... I get an email from Pelican Freight (Their apparent courier) and it has a different tracking number... I ordered one parcel, now I have 2 different tracking numbers, with different tracking that never changes... When does one get a delivery!!! I Will NEVER use this company again, Needless today, you cannot get ahold of Pelican or Mr Shopper...

0
Replies (2)
Mr Shopper
Mr Shopper 's reply09 Dec 2020, 18:06
Official
We apologise for inconvenience caused. We had high volume of orders to deliver and some orders may get delayed. Our delivery policy states that orders may be delayed and for all customers who may feel ****med may request a refund by sending us an email. May you kindly send us your order number and our customer care will contact you.

Best regards,

CL
Chantal L's update11 Dec 2020, 07:57
Reviewer Update
H Mr Shopper - I am okay with delivery Delays - But when your Customer Service promises delivery a certain day (More than once) That's the Expectation - You cannot then ref back to your "delivery policy" - Its because of broken promises, lack of communication, and difficulty getting ahold of you people that many people feel ****med! I have requested my Refund twice already, and nothing has come of it. order number 41026