****med by Mr Shopper

I ordered and paid for a Trampoline, which had to be delivered on the 9th of December 2020. I haven't heard a word from them! I have called about 30 times and no answer from them. About 5 emails and 10 what's app messages. I feel they have ****** my money and I will never get the trampoline for my poor kids. If only I could get a full refund and purchase somewhere else?