Refund received - website down but they still operating.

I placed an order in January 2021. The delivery date moved two or three times. They did mention that due to Covid and increased volume of online demand, they are behind schedule. In March, I checked online and their webisite was down and phone lines and emails went unaswered. I got nervous. I then contacted the bank to lay a charge of *****. Upon investingation, they are stated to not be *****ulant, there account has been frozen due to number of negative reviews and peple jumping to conculsions like I did. Long story short - they bit off more than they can chew... i didn get a refund and they did advise me that they will be contacting all persons and will refund them but this may take time. They have hundred of orders. They are trying to rectify the issue between the bank and themselves etc. Hang in their - email them and request a refund. Thanks