Poor service delivery

I have ordered and paid for a refrigerator from Mr Shopper SA on 29 Nov 2020. I was informed after several calls that I have made that they cannot deliver and wil refund it. I am still waiting for my refund.

Summary of our correspondence

I’m Still waiting for my refund that I was promised several times on Order 42802 on the Back-up system. References: Your Email 15 Dec 2020 (Hi. Thank you for getting in touch. We’re currently experiencing high volume of support tickets and it may take us a while but we're working on your request—hang tight! We will get back to you within 8 business hours (Monday - Friday 8 am to 5 pm). Your request is important to us and you may also try our Online Chat System for assistance. Thanks again. Mr Shopper Team) My Tel Calls to ***: (19, 22, 23, 24, Dec 2020) My Tel Calls to ***: (11 Jan 2021) My Email,11 Jan 2021 (Good day as discussed can you please refund me for the order, as it was supposed to be a Christmas present) My Tel Calls to ***: (19 Jan 2021) My Email,19 Jan 2021 (Good day I am still waiting for my refund. On 11/01/2021 I received this Email stating it will be done in 2-5 day, 8 days later still nothing. Speaking to a member on 19/01/2021 at 15h55 he informed me that I must re apply for the refund and I must inform you it is an order on a backup system. Please arrange for immediate payment) My Email,25 Jan 2021 (Still waiting) Your Email 25 Jan 2021 (Hi David, thank you details received. Refund will be effected within 2 to 5 days.) My Tel Calls to ***: (27 Jan 2021) My Tel Calls to ***: (01 Feb 2021) My Email 1 Feb 2021 (I'm still waiting for my refund since Dec 2020. Refer to Emails on 11 Jan 2021 and 25 Jan 2021 and several telephone calls) Your Email 1 Feb 2021 (Hi David, we received your details and refund will be effected within 1 – 3 days. We apologise for inconvenience caused.) Your Tel Call 1 Feb 2021 (from Mr Rodney *** promise me within 2 days) Your Email 1 Feb 2021 (Hi David, we received your details and refund will be effected within 1 – 3 days. We apologise for inconvenience caused.) My Tel Calls to ***: (08 Feb 2021) My Email 8 February 2021 (Good day. On the 1 Feb 2021 I was promised that I would receive my refund within 2-3 days. I still did not receive it. ). My Email 14 February 2021 (All of the above copy and paste in Email + Proof of order and proof of payment)