Poor delivery times (still no parcel)

Purchased a PS4 bundle on the 5/9/2020. It was a pre order so the shipment only came in on the 30/09/2020. I received an email with my waybill number on the 5th Oct at 15:04 saying it was on its way...On the Friday 9th Oct I made a call to the courier company (Pelican Express) and spoke to a women, she said that some of the packages were damaged and that they had to check mine...apparently mine wasn’t damaged and I would receive my order on the 12th Oct. After not receiving my parcel I contacted them again and was told that I would receive it the following day the 14th. We’ll surprise surprise the 14th has come and gone and still no parcel! Everytime I have contacted them it is just another excuse or promises that it will be made the following day... could somebody please inform me on what is actually happening and not keep saying that I will get it the next day...really bad service and not worth the saving as I have no item to account for it.