Pathetic service!!!!!!

Today is the the 4th of January. I ordered from Mr Shopper on the the 30th of November and still not received my goods. How can any company operate like this. I still can't get through on the business number, no one is coming back to me on the chat and the email. What else can I do? I don't even want to give them 1 star. Please can YOU REFUND ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!