Online purchase disaster

Mr Shopper have such a horrible service. I placed an order on the11th of November and was given delivery date of the 17th. Come the 17th no parcel arrived. I called and sent emails but had no response. I finally got through two days after the initial delivery date and I’m told the package is still in transit to Pretoria and it will only make it me after an extra three days, so five days of delay from the intimate date. When I asked