CL
Carlo L
1 reviews | Active since Dec 2020
09 Dec 2020, 13:24
On-line shopping failure
Worst on-line shopping experience ever. Placed an order #42951 on 30 November. No feedback since then. Tracking doesn't work, phone doesn't get answered, Whatsapp is ignored. Impossible to make any contact whatsoever. Should never have used them. Hope I eventualy receive my order.
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Mr Shopper 's replyOfficial
09 Dec 2020, 18:35We apologise for inconvenience caused. We had high volume of orders to deliver and some orders may get delayed. We received your order on the 30th Of November and expected date of delivery is on 12th of December. We have a number of support tickets that we have to respond to and our support team may take time to get back to you.
Mr Shopper 's reply09 Dec 2020, 18:35
Official
We apologise for inconvenience caused. We had high volume of orders to deliver and some orders may get delayed. We received your order on the 30th Of November and expected date of delivery is on 12th of December. We have a number of support tickets that we have to respond to and our support team may take time to get back to you.
CL
Carlo L's updateReviewer Update
16 Dec 2020, 05:55The estimated delivery date has come and gone and still no delivery. It speaks volumes when a company's internal processes fail and they have to channel their resources to putting out fires on public platforms. How can a company operate with no functioning communication channels available to customers. Really pathetic. They should be suspended from doing new sales until they get their house in order.
CL
Carlo L's update16 Dec 2020, 05:55
Reviewer Update
The estimated delivery date has come and gone and still no delivery. It speaks volumes when a company's internal processes fail and they have to channel their resources to putting out fires on public platforms. How can a company operate with no functioning communication channels available to customers. Really pathetic. They should be suspended from doing new sales until they get their house in order.