No Delivery. To be reported as ***** if no refund is made.

Dear Mr Shopper,

I hope to hear from you soon with regards to a refund for order #42865. Otherwise, on Monday the 14th of Dec I’ll open a case of ***** with my credit card company. I haven’t received the order yet, nor any shipping notification with a tracking number. Your website has been undergoing “maintenance” since last week Tue the 1st of Dec. I cannot track my order on your website as it only gives a error message of “Sorry, the order could not be found. Please contact us if you are having difficulty finding your order details.”. You haven’t responded to any of my e-mails since last Wed 9 Dec, nor to the support ticket I sent in yesterday. You don’t respond on your WhatsApp line and my wife could not get hold of you on your (+27) 86 *** number.

Please just refund me. This has been a very disappointing experience.

Kind regards, Pieter.