No delivery and no feedback for a month

I purchased in December 2020 and for some reasons the payment did it reflected. While they have a great costumer Centre as you can phone, what's app or chat... Oh well no one tells you that they close! I don't mind people going on holiday, but then don't fool your client. Anyway, they got back on the 5 Jan and sort the account out. Great, parcel to be delivered on the 13 Jan. We are on the 18, nothing yet and no feedback! Sorry Mr shopper, even if you have great deals it costed me more to find replacement and waste of time following up on voicemail call Centre. Last purchase will ever do with you.