MRSHOPPER....NOT GOOD!

Item: Mr Shopper
Rating: 1

Everything looked good & safe so I went ahead and ordered & paid for a Kenwood Processor. Date:7/8/2020 The ONLY communication I got was to say that received my order and they are now busy processing. Well, they obviously employ snails because no human could possibly STILL be processing it over a week later!!! If there's an issue why not write and tell me. I've phoned them (voice mailbox is full) I've emailed and Messengered... NO RESPONSE If they don't contact me I will be forwarding the relevant info to the ombudsman. Their site really doesn't look like a ****. Over 11000 likes on Facebook etc. Why must one always worry about buying online? In future I'll stick to Takealot, they're the real deal and one knows where u stand throughout the transaction.

Helpful (0)

Replies (5)

Mr Shopper 's replyOfficial

15 Aug 2020, 13:17

We apologise for the inconvenience caused. We realised that you had not selected delivery date for your order. We have a chat system on our website that you could also use to communicate with us. We are sorry that you tried to contact us on Facebook and could not get back to you on time as expected

Mr Shopper 's reply15 Aug 2020, 13:17

Official

's updateReviewer Update

15 Aug 2020, 13:39

I am really impressed with Eddie who phoned me immediately & sorted it out. I have a delivery date now so am happy
Will update my entry when I receive parcel.
Thanx Eddie for sorting it out & for restoring my faith in online shopping! ????

's update15 Aug 2020, 13:39

Reviewer Update

's updateReviewer Update

24 Aug 2020, 14:39

Unfortunately, after waiting and worrying I received the WRONG food processor AND in a box wrapped just in black plastic. Box was completely bashed and torn on the one side. I ordered and paid for KENWOOD and got a junky LOGIK in its place. I should have known better.
Thanks for nothing Eddie. I'm sending it back and want my money refunded ASAP
*****

's update24 Aug 2020, 14:39

Reviewer Update

Mr Shopper 's replyOfficial

24 Aug 2020, 20:36

Hi Barbara, we apologise for the wrong order that was delivered. We Have fully refunded and we are sorry for the bad experience encountered.

Mr Shopper 's reply24 Aug 2020, 20:36

Official

Hi Barbara, we apologise for the wrong order that was delivered. We Have fully refunded and we are sorry for the bad experience encountered.

's updateReviewer Update

24 Aug 2020, 20:40

Thanks for the very speedy refund & for the excellent follow up. Pity things went wrong.
Thanks anyway

's update24 Aug 2020, 20:40

Reviewer Update

Thanks for the very speedy refund & for the excellent follow up. Pity things went wrong.
Thanks anyway