Mr Shopper, terribe service and no delivery of paid goods!

It has been such a dissapointing experience and realizing after a month from my order date and no delivery after various follow-up attempts that these 2 companies (supposedly working toghether) are probably not legit!

I ordererd and paid R4500 for a Megamaster gas braai on 15 Nov 2020. Received an invoice and confirmation of delivery date of 21 Nov 2020. After no feedback I tried to contact Mr Shopper call centre which most of the times goes to a voice mail box? When I did get thru to an agent they definitely did not sound like professional call centre agents at all. I then tried Pelican express, same story except their voicemail box is full?? I tried web chat and the response would also be that they cant connect due to volumes. When I eventually got thru to agents via contact numbers or webchat they would assure me the parcel will be delivered next day, and I would ensure someone is at home to receive it, but after 3 weeks and empty promises no gas braai:(.

I received a waybill that was sent to a wrong email adress initially and the waybill tracked the parcel for a few days and then stopped tracking at 82%?

Not sure how we can get someone to investigate them but guess they are long gone with the orders.