MR SHOPPER PATHETIC SERVICE AND ********** ACTIVITY.

I have placed an order on the 19 January 2021. Delivery was scheduled for 28 January 2021 which was not delivered. When queried with theirs agents. They said they have no stock and have pushed the delivery date to 2 February 2021. Again no delivery. Upon another query the said they have the wrong stock and have again rescheduled for the 4 February 2021. I then asked for a refund which i am still waiting for today.

I have called in over 50 times and waited in their telephonic queues for over 30mins at a time to finally get a repsonse from one of their agents.

I have spoken to almost the entire team namely, Shaun, Archie, Kenneth, Brian (The Supervisor) and Steve. None of whom managed to assist me. All of them give empty promises. After much intervention I have manged to get a refund proof of payment emailed to me last friday (26 February 2021) which was captured by Priyank govender. This proof of payment seems to be **** because until yesterday i have waited for this payment to clear with no success. i hAve queried with nedbank and they cannot validate this proof of payment from its reference number. I have again called in yesterday and spoke to Brian (the supervisor) who has said that the payment has bounced because of their account being locked. He promised that they would perform an ATM deposit directly to my aco**** which was another lie. I have taken his cell number which I have called and messaged numerously to no avail. Now as i type this review his cellphone is turned off.

I am at my wits end and this has been a terrible pathertic experience from MR SHOPPER.

ME and many other people need help and support.

PLEASE DONT ROB INNOCENT PEOPLE ANYMORE.