Mr Shopper is a ****!!!!!

I ordered a washing machine for my mother on the 27th Nov, it was delivered at my mother's house on the 14th at 9pm at night which i found very dodge. on the 30th I ordered a dishwashing machine which is yet to be delivered. I have called their call centre number and after holding on for more than 10mins, the answering machine says that the person at extension is not available. Chatted to an Archie on the website last week and i got a call from them saying they did not have the ordered item in stock and they will be receiving stock over the weekend of the 19th of Dec and i will get my order either monday the 21st or Tuesday the 22nd. it is Monday the 28th today and i have not heard from the since. Craig on the online chat just says hi and not respond to anything since last week.