AK
Althia K

1 reviews | Active since Mar 2020

03 Dec 2020, 07:36

Mr Shopper is a ****, beware!!

Don't buy from Mr Shopper, ever! Poor communication and terrible service. It is a ****. Be warned. I ordered a freestanding swimming pool. It was supposed to arrive on Friday 20 November. Never received it. After struggling to get hold of Mr Shopper via phone, I was told that the swimming pool would be delivered the next day, Saturday 21 November. It never arrived. After numerous phone calls and e-mails to both Mr Shopper and Pelican Express, the courier company who was supposed to deliver the swimming pool, someone from Mr Shopper phoned me, after seeing my e-mails. He said that they were having problems with Pelican Express and that he would send a swimming pool to me immediately, so that I receive it before Friday (tomorrow), but that he will keep me updated on the progress of the delivery. Still no communication or delivery. It has been 2 weeks and no swimming pool. It is a ****. Stay clear. Don't buy anything from Mr Shopper. I will be reporting this to the Police too.

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Replies (1)
Mr Shopper
Mr Shopper 's reply03 Dec 2020, 08:08
Official
Hi Althia, we are sorry you feel this way. We  are receiving volume of calls on our call centre and sometimes you may struggle to reach us. We have a chat system on our website that you may also use to get immediate response. We had many support tickets due to black Friday promo. After communicating with our customer care you have decided to cancel  this order and we have fully refunded you.