Mr Shopper is a ****!!!!!!

Mr Shopper IS A ****!!!!!!!!!!!!! Ordered on the 21st of November for delivery the 30th of November and now the 15th of December, NO DELIVERY. Called 3 times, each time 25minutes on the phone waiting for someone and nothing. I have submitted emails stating that I want my money back AND NOTHING. Gift was for my daughter's birthday is is still not here. WHO OWNS THE COMPANY, CAN'T ANYONE DO SOMETHING FOR ME PLEASE PLEASE PLEASE!