Mr Shopper is a *****

I am so frustrated! I ordered a watch on the 27th November! I did pick a delivery date that was supposed to be 8 Des! Still no parcel! When I try to contact them I get no answer on the phone, no answer on the chat the only answer I got was 3 Days back when the person told me he was looking in to it! Then again GONE! Nobody answers me and still no parcel! I am opening a ***** case tomorrow!