Mr Shopper Horrible Service!!!!

I have had such a horrible experience with Mr Shopper and it is disappointing as I gave the business the benefit of the doubt by ordering from them! I placed an order for a desk on the 29th of July 2020 and paid in full. The initial delivery date said the 3rd of August and was postponed to the 14th of August because there was no available stock. I accepted the new delivery date hoping I will get what I had ordered on the day, and I didn’t receive the desk I have ordered on the 14th still. In all the times I have received these updates, I have to call the store myself to find out what was going on. On the 3rd, I was promised a gift voucher of R300 whether it be I cancel the order or wait for the 14th - this was for the inconvenience caused as they put it. I have received neither until today i.e. 18 August 2020. I have requested a refund online and called them on Saturday to confirm. I was told the refund would be processed on Monday, 17/08/2020. Yesterday, I called again to remind them and was asked if I have submitted the request for a refund along with my banking details to their email address...why was I not told this on Saturday when I called? I immediately sent the banking details, and no one has acknowledged my email nor came back to me about my refund or when to expect payment. I called twice today again, and I’m still being sent from pillar to post by one of the agents! I am absolutely irritated, dissatisfied and annoyed at the service by Mr Shopper! As it stands, I don’t have my money nor do I have the desk!