KR
Karishma R
1 reviews | Active since Oct 2019
02 Sept 2020, 21:33
mr shopper ****
<div>15/8/20- ordered product 20/8/20- delivery promised 20/8/20- follow up calls and watsup multiple calls and messages and emails since then *********** customer service 1/9/20 they claimed i returned the product last week- i have never received nor footage form camera shoeing any delivery company arriving 2/9/20 delivery despite refund requested - products opened , damaged wet 2/9/20- ********** withdrawal charge debiting my account not crediting it without my consent ***** </div>
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Replies (5)
Mr Shopper 's replyOfficial
02 Sept 2020, 21:50We apologise for any inconvenience caused. We received the products returned from the courier company, kindly check on https://www.thecourierguy.co.za. Waybill: TCG***8. We fully refunded the funds back to you. No funds have been withdrawn from your bank as we asked for proof from your bank
Mr Shopper 's reply02 Sept 2020, 21:50
Official
We apologise for any inconvenience caused. We received the products returned from the courier company, kindly check on https://www.thecourierguy.co.za. Waybill: TCG***8. We fully refunded the funds back to you. No funds have been withdrawn from your bank as we asked for proof from your bank
KR
Karishma R's updateReviewer Update
02 Sept 2020, 22:07May be Bomsi who Is sending this response and your rank in the organization?
Secondly you cannot confirm with my bank as theywill not provide a third party any of my personal information.
My banker and two separate bankers at RMB private bank have confirmed that mr shopper had deducted two amounts from my account .
If I don’t accept goods that should be refunded in a reasonable time. This did not occur in fact mr shopper devoted my account again for the same amount. Taking money out of someone’s account without concent is called *****.
Secondly you cannot confirm with my bank as theywill not provide a third party any of my personal information.
My banker and two separate bankers at RMB private bank have confirmed that mr shopper had deducted two amounts from my account .
If I don’t accept goods that should be refunded in a reasonable time. This did not occur in fact mr shopper devoted my account again for the same amount. Taking money out of someone’s account without concent is called *****.
KR
Karishma R's update02 Sept 2020, 22:07
Reviewer Update
May be Bomsi who Is sending this response and your rank in the organization?
Secondly you cannot confirm with my bank as theywill not provide a third party any of my personal information.
My banker and two separate bankers at RMB private bank have confirmed that mr shopper had deducted two amounts from my account .
If I don’t accept goods that should be refunded in a reasonable time. This did not occur in fact mr shopper devoted my account again for the same amount. Taking money out of someone’s account without concent is called *****.
Secondly you cannot confirm with my bank as theywill not provide a third party any of my personal information.
My banker and two separate bankers at RMB private bank have confirmed that mr shopper had deducted two amounts from my account .
If I don’t accept goods that should be refunded in a reasonable time. This did not occur in fact mr shopper devoted my account again for the same amount. Taking money out of someone’s account without concent is called *****.
KR
Karishma R's updateReviewer Update
02 Sept 2020, 22:09May I please get a senior person who is competent to engage with me
KR
Karishma R's update02 Sept 2020, 22:09
Reviewer Update
May I please get a senior person who is competent to engage with me
Mr Shopper 's replyOfficial
02 Sept 2020, 22:21Hi Karishma, Again we apologise for any inconvenience caused. We use payfast as our payment gateway, we need confirmation from your bank showing that payment has gone out twice. As much as we can see from our system payment was deducted once and has been fully refunded.
Mr Shopper 's reply02 Sept 2020, 22:21
Official
Hi Karishma, Again we apologise for any inconvenience caused. We use payfast as our payment gateway, we need confirmation from your bank showing that payment has gone out twice. As much as we can see from our system payment was deducted once and has been fully refunded.
KR
Karishma R's updateReviewer Update
04 Sept 2020, 05:08Mr shopper
1 I have not received any refund
2 You have deducted a second amount of money from me consent
3 I keep on getting generic answers in response to my issue
4 no one has engaged with me to talk about this problem despite asking for someone senior to contact me almost 19 times in the last 2 weeks which I can provide watsup chats , emails Facebook messages and a call log
5 the bank has confirmed no refund was received in fact a deduction was done disguised as a “refund” ie showing a negative amount.
6 show me any evidence as you state that I was credited as this will be impossible for you to do as my bank has seen the suspicious activity and has shutdown the credit card to stop you from taking any further deductions from my account ie you will not be able to use that at all.
All I am asking is for someone senior to engage with me who is competent to resolve this.
The product was purchased on the 15/8/2020. It’s the 4/9/2020 and no refund had occurred .
With all due respect this is poor service and ********** . If I pay for an item you surely must have a reasonable time to respond to queries and refund .
1 I have not received any refund
2 You have deducted a second amount of money from me consent
3 I keep on getting generic answers in response to my issue
4 no one has engaged with me to talk about this problem despite asking for someone senior to contact me almost 19 times in the last 2 weeks which I can provide watsup chats , emails Facebook messages and a call log
5 the bank has confirmed no refund was received in fact a deduction was done disguised as a “refund” ie showing a negative amount.
6 show me any evidence as you state that I was credited as this will be impossible for you to do as my bank has seen the suspicious activity and has shutdown the credit card to stop you from taking any further deductions from my account ie you will not be able to use that at all.
All I am asking is for someone senior to engage with me who is competent to resolve this.
The product was purchased on the 15/8/2020. It’s the 4/9/2020 and no refund had occurred .
With all due respect this is poor service and ********** . If I pay for an item you surely must have a reasonable time to respond to queries and refund .
KR
Karishma R's update04 Sept 2020, 05:08
Reviewer Update
Mr shopper
1 I have not received any refund
2 You have deducted a second amount of money from me consent
3 I keep on getting generic answers in response to my issue
4 no one has engaged with me to talk about this problem despite asking for someone senior to contact me almost 19 times in the last 2 weeks which I can provide watsup chats , emails Facebook messages and a call log
5 the bank has confirmed no refund was received in fact a deduction was done disguised as a “refund” ie showing a negative amount.
6 show me any evidence as you state that I was credited as this will be impossible for you to do as my bank has seen the suspicious activity and has shutdown the credit card to stop you from taking any further deductions from my account ie you will not be able to use that at all.
All I am asking is for someone senior to engage with me who is competent to resolve this.
The product was purchased on the 15/8/2020. It’s the 4/9/2020 and no refund had occurred .
With all due respect this is poor service and ********** . If I pay for an item you surely must have a reasonable time to respond to queries and refund .
1 I have not received any refund
2 You have deducted a second amount of money from me consent
3 I keep on getting generic answers in response to my issue
4 no one has engaged with me to talk about this problem despite asking for someone senior to contact me almost 19 times in the last 2 weeks which I can provide watsup chats , emails Facebook messages and a call log
5 the bank has confirmed no refund was received in fact a deduction was done disguised as a “refund” ie showing a negative amount.
6 show me any evidence as you state that I was credited as this will be impossible for you to do as my bank has seen the suspicious activity and has shutdown the credit card to stop you from taking any further deductions from my account ie you will not be able to use that at all.
All I am asking is for someone senior to engage with me who is competent to resolve this.
The product was purchased on the 15/8/2020. It’s the 4/9/2020 and no refund had occurred .
With all due respect this is poor service and ********** . If I pay for an item you surely must have a reasonable time to respond to queries and refund .