DT
Dirk T

1 reviews | Active since Jan 2011

21 Sept 2020, 11:05

Mr Shopper does not delivered.

I my order and payment was done on 4 September 2020 at early morning (before office hours) I received a message that delivery will be on 10 Sept. On afternoon of 11 Sept I followed up. The reply was that I will get That afternoon or maybe the following Monday 14 Sept. On THAT DAY with NO communication from Mr Shopper nor PELICAN EXPRESS I follow up with a "high blood pressure" that the parcel is still in Kroonstad. I stay in Cape Town. Promises were then made for Wednesday 16 Sept. After mush effort and frustration made contact with Eddie at management of Mr Shopper. Though I asked the person that "assisted" me that I WANT to Register a complaint so that someone at management can contact me. Eddie made personal promise that he can deliver a lesser product for me that Friday 18 Sept or if i still want the product I want it might be deliverd to me also on Friday or the day their after, Saturday 19 Sept. The changed also Courier Companies. Not sure what company. I understand that PELICAN EXPRESS also did not keep their part of the contract. I try to make contact with them also. But NO communication. I phoned a lot of times.. more than 10. Most of the time spoke to Branon. Who also empty promises to send me the location of my parcel. Numeris times the phone keep on ringing till go to FULL message/answer service. Though the use to phone back. But seems if they start IGNORING me.

It had tremendous negative effect on my business especially financial and I could not keep my word with the deadline put to me. I LOST the property deals.

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Replies (1)
DT
Dirk T's update22 Sept 2020, 11:33
Reviewer Update
Today is Tuesday 22 September 2020. I phoned yesterday MrShopper numerous times again. To find out The Courier Guy is the new delivery company. I had to phone ask since Friday for new "tracking"
I can not see what day it will reach me...or if it will ever. The message say Delivery date 19 September and 8 November.
Branon Chaka is just smooth talk...but NO RESULTS.
Almost week-end again.. I am working shift and seldom at home. Just emagine When and If ever the courier comes to a closed door... they never phoned ahead of time. But always when they knocked at the door.
I ordered the parcel early morning of 4 Sept. Today 22 Sept afternoon still no delivery.
I understand circumstances is not always perfect. But at least communication and make an "effort" to do the minimal client service. International shipment does not even take so long.