MR. SHOPPER DECEIVES THEIR CUSTOMERS

Let me start off by saying that if I could give zero stars, I would but unfortunately you have to click on at least one. So the one star given is simply because I have to click on something in order to continue writing this review.

I placed an order with Mr. Shopper on 27 NOVEMBER 2020 for a PS4. I went as far as to make a note on my order that this was a 21st birthday gift for my sister's birthday on 10 December 2020.

Initially, it stated that delivery would be on 7 December 2020! This was then updated the next day to 30 December 2020 (no human interaction, just an automated email) due to a backlog of orders as a result of Black Friday specials. I told my sister about her joint gift from my mother and I, and gave her something small to open on the day.

By 29 December 2020, I still hadn't received any tracking information. Surely the parcel had been dispatched by now? I phoned, I emailed, I used the online chat bot and NOTHING!!! My mom phoned and phoned, NOTHING!!!! The phone always diverts to a full mailbox, emails go unanswered and the online chat bot has employees online, but you are completely ignored!!!! I even resorted to asking the employees on the online chat bot if they were back from their nap yet and suggested they change their name from Mr. Shopper to Mr. Snail.

As a last resort, my mother and I got in a car on 30 DECEMBER 2020 and drove from the South of Johannesburg to Midrand to their warehouse in an attempt to just fetch the item and go home. Are you ready for this? Because it's about to get interesting....

We arrive at the warehouse. We tell the security guard who we are there for, he confirms their warehouse is there BUT.... they have been closed for 3 WEEKS already!!!! So you are telling me that when I placed my order, you didn't know that in less than 2 weeks time you were closing???? Not a chance - why didn't you bother to let your clients know this??????? Give them the opportunity to decide on whether they want to wait or not??????

We ask when are they re-opening, the security guard says he was told "some time in January 2021" - so now we don't even know when or if you are coming back????

So lets sum this up: 1. Order placed on 27 NOVEMBER 2020 - Money paid!! No goods delivered as promised - that's theft, a ******** offence!!! 2. You didn't inform me of your closure which would affect your service delivery - that's misrepresentation, a ******** offence!!! 3. You **** about when you would deliver my goods as delivery has not taken place and your system states the order is still in "processing" - that's *****, a ******** offence!!!! 4. Finally - you have taken advantage of people while they are still battling with the effects on their finances as a result of COVID. That's profiting and taking advantage of people during the pandemic, another ******** offence!!!!

Whilst I don't believe you are a **** (as other people have had good experiences), I do believe you have no empathy, no regard for service delivery or your customers and no moral compass. I believe that those who have had good experiences with you merely experienced a stroke of luck during a time when you were in the mood to do your job.

Now, I have no interest in dealing with this company further. I simply want a refund immediately and I will leave this warning here for others to decide for themselves if they are comfortable to shop with you. Should I not receive my refund, the sheriff of the court is but a hop skip and a jump away from your factory and I would only be too happy to arrive with them at your premises for my refund, following which SAPS can then deal with you and your ******** offences.

I trust the above would not be necessary and look forward to receiving my refund.