WL
Wanda L

1 reviews | Active since Dec 2020

08 Dec 2020, 09:36

Mr Shopper conned me out of my money by luring me into buying products that never existed!

I write this review with fury and frustration from the terrible online shopping experience from the so called online store called Mr Shopper. Mr Shopper brazenly ****med me. Mr Shopper heartlessly conned me out of my hard-earned cash.

Here's the reason why I publicly make such bitter remarks against Mr Shopper: I placed my order # 39881 on 5 November 2020 and immediately paid for it via PayFast then PayFast emailed me a confirmation of payment; and Mr Shopper also emailed me a confirmation of payment in the form of an invoice which also stated that the delivery date of my order would be on 12 November 2020. Come 12 November 2020, I waited the whole day for the courier vehicle from Pelican Express to deliver my parcel at my residence as promised by Mr Shopper. However, neither Pelican Express courier ever came to deliver my order nor Mr Shopper ever contacted me as to why they failed to deliver my order on the stipulated day (which later automatically changed to be 24 November 2020). I then contacted Craig, who's always "online" on the Mr Shopper chat service but who hardly ever reply to any messages sent to him. Luckily, he rep**** and told me that my order was collected by courier and was to be delivered on a Monday of 16 November 2020. Well, I thanked him for the good news. Come 16 November 2020, I had cancelled all my plans for that day, and I also waited the whole day for Pelican Express courier hoping that it would come to deliver my parcel but it never showed up once again. The next day I contacted Craig on Mr Shopper website chat to find out about the whereabout of my order, or failing which, to process my refund immediately; he has never rep**** to any of the messages I sent him anymore. I began sending a number of emails to *** enquiring about the order in question but no one at their end ever cared to reply. I then sent emails to ***, but still no one cared to reply. I even sent emails to ***, but still no one ever cared to reply. I also sent messages to their website messaging service, but no one ever rep****. I WhatsApped Mr Shopper but still no blue tick showing that the message was read or reply. I called Mr Shopper numerous times; I couldn't go through. I then tried to contact Pelican Express to find out about my order's whereabout, and as to why my parcel tracking progress remained at 61% since 10 November 2020, however, I had exactly the same terrible service as Mr Shopper's - Pelican Express is also uncontactable!

So after so many failed attempts to communicate with Mr Shopper and Pelican Express about my fully paid order of 5 November 2020, I therefore realise and safely conclude that Mr Shopper and Pelican Express are a syndicate of ********** who prey on unsuspecting victims to rob them of their hard-earned cash by throwing the bait of eye-catching merchandise at lower price on their website at unsuspecting consumers like me - and other hundreds of thousands of consumers who suffer the same fate by Mr Shopper. Yes, like many other victims, I took the bait, however, I will never let it slide until Mr Shopper immediately and fully refunds me. If I don't get my money back, I will use every resource in my possession to ensure that you get exposed for what you really are across all media platforms, reported to the police and National Consumer Commission and charged with theft and *****. Mind you, I have kept records of everything as proof of doing business with you namely, payment invoices, screenshots of messages and emails to which you evidently neglected reply.

To all Mr Shopper prospective buyers, I dissuade you from buying from Mr Shopper. As in my case, if you continue to buy stuff from faceless Mr Shopper, just know that you risk being literally lured into buying products that never existed by clever advertising tactics. So decide wisely and shop smart.

In conclusion, if Mr Shopper doesn't bother to resolve my issues with them through straightforward and transparent communication, I will still write more negative reviews against them.

0
Replies (2)
Mr Shopper
Mr Shopper 's reply08 Dec 2020, 11:02
Official
Hi Wanda, we are sorry you feel that way. We experienced a high volume of orders and we could not fulfil deliveries on time. We have fully refunded you.
WL
Wanda L's update08 Dec 2020, 15:43
Reviewer Update
I would like to publicly declare that Mr Shopper has fully refunded me in full for my order that was somehow never delivered. I just got a bank notification showing that Mr Shopper has deposited the full amount of my refund into my account. Thank you for your swift reaction in resolving my issue. However, I'd advise you to always strive to improve on your service delivery especially when you're dealing with people's money and their emotions of excitement in anticipating the stuff they ordered from you so that your business might attract more customers with positive reviews. Honestly speaking, until the day when I read excellent reviews about your service from about 90% of your clients, I will stay away from you - no offence, though.