MR SHOPPER A **** SHOP THAN A PROPER ONLINE SHOP

I bought a side by side fridge from Mr Shopper on 17 November 2020 for about R15 000 and delivery was promised by the 23rd of November 2020. The delivery never took place yet the tracker kept saying the item is being in transit. I tried calling the online store but could and it was a mission just to get through. When I eventually got through, I was told that the item had bought was big and no courier was willing to deliver it. They them promised to make the delivery after a week. The week ended and no delivery was made. I tried calling the shop but I couldn't get through. Each time it was my chance, I was told that the representative at the extension was unavailable. It response kept repeating itself until I decided to stop calling. After a few days, I called and spoke to a guy called Archi. He told me that I had bought an expensive item and it was not easy to deliver it. However, on the system it said Brian was handling my matter. He promised me that I will receive a call from him. Four days lapsed without receiving a call from Brian.

When I eventually called them back I spoke to Archi and I just had to request a refund despite more than a month of inconvenience. I was promised a refund on the 21st of December and I was told with 6 days it would have reflected in my account and I will receive an email from them regarding the refund. Until today (30 December 2020) nothing has happened. I called them again today to follow up. I eventually received an email telling me that my refund is being processed.

I want to warn everyone to stay away from Mr Shopper. That shop is actually Mr Pain or Mr Stress because that is what they will give you. It is better to buy from other more professional shops rather than shop which to me is more of a **** than anything. I am disappointed with this shop to the end. I had to write this review to warn other incorrect and online shoppers out there. Please do not only consider price when buying online, the shop's professionalism also matters a lot and should never be discounted in any way.