TV
TREVOR V
1 reviews | Active since Mar 2009
09 Dec 2020, 10:09
*** Service
Order 41471
Absolute horrific service and mentality. I cannot believe the service received. I am still waiting for my items - after 3 deliveries I still don't have my items. Phone calls do not get answered nor have i had any responses to my numerous emails. These guys should be closed down by government - surely this is ********* practice.
Helpful (0)
Replies (3)0
Replies (3)
Mr Shopper 's replyOfficial
09 Dec 2020, 10:50We apologise for inconvenience caused, we had so many orders on a Black Friday and we have delivery backlog. We are experiencing a high volume of calls and our customer care to get back you. I will kindly refer you to our terms and conditions that orders may take longer than the expected day of delivery. May you kindly send us your details in the event that you want to cancel the order.
Mr Shopper 's reply09 Dec 2020, 10:50
Official
We apologise for inconvenience caused, we had so many orders on a Black Friday and we have delivery backlog. We are experiencing a high volume of calls and our customer care to get back you. I will kindly refer you to our terms and conditions that orders may take longer than the expected day of delivery. May you kindly send us your details in the event that you want to cancel the order.
TV
TREVOR V's updateReviewer Update
09 Dec 2020, 11:03Again...the mentality of Mr Shopper....why would i cancel my order if half of it was already delivered. Cancelling the order does not fix the problem. Replacing your team with educated people and with those that WANT to work will fix the issue. Not once did you advise that this will take longer than normal due to black friday - please provide the evidence of this. Also, how does this excuse a reply to my email? 5 days later and still nothing? Do not try justify your lazy teams ethics.
TV
TREVOR V's update09 Dec 2020, 11:03
Reviewer Update
Again...the mentality of Mr Shopper....why would i cancel my order if half of it was already delivered. Cancelling the order does not fix the problem. Replacing your team with educated people and with those that WANT to work will fix the issue. Not once did you advise that this will take longer than normal due to black friday - please provide the evidence of this. Also, how does this excuse a reply to my email? 5 days later and still nothing? Do not try justify your lazy teams ethics.
TV
TREVOR V's updateReviewer Update
09 Dec 2020, 16:54Again i was promised i would have my goods today - it didn't come. Promise after promise. You guys are pathetic. You need to train people to answer calls and reply - still NO FEEDBACK AT ALL! Shameful, very shameful. 6 days late now and still dealing with retards.
TV
TREVOR V's update09 Dec 2020, 16:54
Reviewer Update
Again i was promised i would have my goods today - it didn't come. Promise after promise. You guys are pathetic. You need to train people to answer calls and reply - still NO FEEDBACK AT ALL! Shameful, very shameful. 6 days late now and still dealing with retards.