It’s a ****

I ordered a washing machine on the 15th of December and even after 9 days it says that it still processing and then I tried to contact Letisha even though she's online she does not respond to any of my messages and I can't get a hold of anyone at Mr shopper, nobody is contacting me back to let me know what's going on with my order. I want my money back but that’s also proving to be impossible. They don’t a refund or cancel option on the website.