GS
George S
1 reviews | Active since Dec 2020
09 Dec 2020, 10:30
Is this a **** Online Shop?
Regarding my Order #43018. How are these people still in business, must be the worst online shop available. Order placed in November and no delivery. There is no communication, no means of contacting them, no replies on email and the help desk number goes unanswered.
I don't think they are in operation?
I blame PayFast payment system as well in supporting them, accept your money in a blink of an eye, and then turn around without any support further.
Helpful (0)
Replies (4)0
Replies (4)
Mr Shopper 's replyOfficial
09 Dec 2020, 10:38Hi George, we are apologise for inconvenience caused. We received your order and delivery date will be on the 10th of December. We are experiencing a delivery backlog as we had many orders on a Black Friday week. May we proceed with a refund?
Mr Shopper 's reply09 Dec 2020, 10:38
Official
Hi George, we are apologise for inconvenience caused. We received your order and delivery date will be on the 10th of December. We are experiencing a delivery backlog as we had many orders on a Black Friday week. May we proceed with a refund?
GS
George S's updateReviewer Update
09 Dec 2020, 10:48All retail businesses had Black Friday, it is no excuse, you should be prepared, Black Friday means good deals, not bad customer service or bad customer experience. 10th of December is tomorrow, if I don't receive my order by tomorrow, I'll reference that with HelloPeter again and log a complaint with PayFast.
GS
George S's update09 Dec 2020, 10:48
Reviewer Update
All retail businesses had Black Friday, it is no excuse, you should be prepared, Black Friday means good deals, not bad customer service or bad customer experience. 10th of December is tomorrow, if I don't receive my order by tomorrow, I'll reference that with HelloPeter again and log a complaint with PayFast.
Mr Shopper 's replyOfficial
09 Dec 2020, 11:10We are sorry for the bad experience encountered, your parcel will only be delivered on the 10th which was the expected delivery date. We have not yet failed to fulfil on the expected delivery date. Kindly notify us if you would want us to go ahead with a refund
Mr Shopper 's reply09 Dec 2020, 11:10
Official
We are sorry for the bad experience encountered, your parcel will only be delivered on the 10th which was the expected delivery date. We have not yet failed to fulfil on the expected delivery date. Kindly notify us if you would want us to go ahead with a refund
GS
George S's updateReviewer Update
11 Dec 2020, 07:55As expected, empty promises and no delivery received on the 10th. Thank you Mr Shopper, now you have failed.
GS
George S's update11 Dec 2020, 07:55
Reviewer Update
As expected, empty promises and no delivery received on the 10th. Thank you Mr Shopper, now you have failed.