Incredibly poor customer service.

Placed an order for a piece of gym equipment on 19 December 2020 and was promised delivery on 30 December 2020. No deliver arrived and no feedback was given. I have since emailed and enquired on their online customer service app many times and received more promises of delivery within a few days of a response. I still haven't received my order a month later. Having seen the other reviews I'm starting to think its a ****, definitely want my money back.