HOAX company and should be taken off the WEB

Ordered my item beginning December, canceled in January and STILL waiting for my refund. One person states refund will happen one week then the other employee states they had FICA queries to sort out and I will be refunded with petty cash. This is a HOAX company and should be taken off the WEB. I do not believe anyone has received any item from them and believe these are ****k account to attempt to create some pathetic product confidence. I have handed the company over to Consumer Goods and Services Ombud. Failing this I will drive to the address and pay them a visit.