LP
Lee P

1 reviews | Active since Dec 2020

08 Dec 2020, 09:55

Give Me My Stuff or Money NOW !!!

Placed order for one cellphone on the 24th of November.

Called a few days after ordering to find out if there's anything that can be done about the distantly scheduled delivery date of 5th December. Told no.

Waited patiently, called on 4th December to make sure everything is looking good for delivery the next day (5th December). Told yes.

Made self available the entire day of the 5th (Saturday) from 6AM til midnight, I waited at home, not being able to go out to the bank, or post office, or do shopping, or attend family/friends function, I just sat at home looking at every car driving by for the whole day. And yet no one arrived.

No one got in touch with me, and I couldn't get in touch with anyone til Monday morning. Told my order would be delivered Monday afternoon or Tuesday morning. Still can't get any delivery information. Can't get an answer on the number I was given for a person to contact at Pelican Express. Waited whole of Monday, nothing arrives..

It's now Tuesday, I've called once already and told someone will phone me. They do eventually but apparently can't hear me on the line, so they hang up. It's been 45minutes since then and I've have not been able to get through on the MrShopper support telephone, I keep waiting in the queue and then the call goes to a line that isn't answered and goes dead, this happens over and over again... I don't know how much it has cost me so far in telephone bills.

I had faith in this company, now I've lost my patience. You are going down.

0
Replies (7)
Mr Shopper
Mr Shopper 's reply08 Dec 2020, 10:39
Official
Hi Lee, we apologise for inconvenience caused. We are experiencing a high volume of support tickets and sometimes may take longer to get back to you. We have fully refunded your orders and we will take action to improve on our service.
LP
Lee P's update08 Dec 2020, 11:41
Reviewer Update
Thank you Sir or Madam

I have indeed received notification of PayFast refunds, for two of 3 payments.

Please kindly ensure that the payment on order #40959 (which was cancelled) is also refunded.

Regards
LP
Lee P's update08 Dec 2020, 16:49
Reviewer Update
Tried my best to get through on the telephone before end of business hours, but no luck. Still missing refund on #40959 at this time.
LP
Lee P's update10 Dec 2020, 09:14
Reviewer Update
It's now Thursday, and I don't have my outstanding refund. I've tried from 8:00AM to get through on the telephone line, with no success. How can I purchase elsewhere without my money? Please refund payment on order #40959
LP
Lee P's update11 Dec 2020, 10:23
Reviewer Update
It's Friday the 11th of December, I'm still waiting to be refunded the money I paid on the 19th of November.

I am happy to take action against you, by any and all means I can think of, until you refund my money.
LP
Lee P's update14 Dec 2020, 07:00
Reviewer Update
Monday the 14th December, I finally get an e-mail late last night notifying me of the PayFast refund for the payment I made on the 19th of November (almost 1-month ago!). This only after I send messages on WhatApp regarding taking legal action. And after being in contact with PayFast during the week before.

I still have to wait now some days for my funds to clear. But I can't tell you how strong the feeling of relief is, just to have my own earned money returned to me.. so I can actually go and purchase the item/s I need.

This has been an absurd experience, the most pathetic I've had in over 10 years of shopping online.
LP
Lee P's update05 Mar 2021, 00:49
Reviewer Update
Just going through my Telkom statement, and notice that it amounted to over R200+ in calls to Mr.Shopper to follow up on my orders/refunds. Most calls ended with no one answering, or the line going dead.

A really disgusting taste left in the mouth after trying to patronize this store.

Please for your own well-being; STAY AWAY