Gas braai

Disgusting!!!! Ordered and payed a gas braai on 7 January. Delivery 15 January Nothing happened, phoned out of stock, will receive stock next delivery date 23 January 2021 Nothing. No respond on several emails or voice messages .answered phone 30 January 2021, no stock. Told them to reverse my payment, promised to do it on Monday. Nothing happened. Order 45893 tracked it, cant frind it.