RB
Revan B

1 reviews | Active since Oct 2017

01 Dec 2020, 09:11

**********, no delivery.

DO NOT USE Mr.Shopper!

Mr Shopper advertises too-good-to-be-true prices on their website and if you make a purchase you find out why. They do not respond to any emails sent to their support email address, and your order does not get delivered.

They seem to own the courier they use, Pelican Express. I am adding a separate review for them. As a summary they won't tell you where your package is and they only show a percentage on their tracker. This percentage often remains constant for days on end, and then increments by small amounts in between. What does this even mean? For me it means they are stringing you as the buyer along.

Mr.Shopper claims they will do refunds, but as mentioned they do not even reply on refund requests. I notice they sometimes respond on Hello Peter reviews, but I suspect this is only to get more people to hand over their money. I demanded a refund, and informed them that should this not be done promptly I will have to take action.

Now, I am following all avenues available to me including, 1) Reported then for ***** with my bank and am now following my banks ***** procedure. 2) Reported them to PayFast who facilitated the payment. 3) Reporting them to the NCC (National Consumer Commission).

Please do not make the same mistake I did. It's really not worth it.

0
Replies (2)
Mr Shopper
Mr Shopper 's reply01 Dec 2020, 10:47
Official
Hi Revan, we apologise for the inconvenience caused. We get 3 000 orders everyday and sometimes we might fail to fulfil all orders on expected delivery time.Our delivery policy states that orders might even be delayed by 11 days, I kindly refer you to our terms and conditions. We are a wholesaler hence low prices. After you communicated with one of our agent we have fully reimbursed you and confirmation was sent to you by our payment gateway.
RB
Revan B's update01 Dec 2020, 10:56
Reviewer Update
You guys are ********...It's telling that you only reply to Hello Peter posts. I've sent numerous queries to your, so-called, support channels with NO assistance.

This is too little, too late. I've reported you as I've mentioned. It's not right what you are doing to many people.

Bye for ever.