Empty Promises, False Advertising

I placed and paid for an order on 31/07/2020 for a desk.

On the day that the desk was supposed to be delivered (05/08/2020), I followed up, only to be informed that there were "delays" and delivery would take place the following day. I still did not receive the desk, as promised.

I then received a call and was told that they are short of stock, and my delivery date was moved to 12/08/2020. Again, no delivery, so I followed up on 13/08/2020 and was told that there is still no stock, so I requested an urgent and immediate refund so that I can purchase a desk elsewhere. The representative advised me to log the refund request on their website, which I did, and he promised that the payment would reflect in my account before the end of the day.

I texted their WhatsApp line, but I just keep getting empty promises, as usual. I asked for my query to be escalated as I am without both my money and the desk, and for a senior to contact me. Nobody has called nor provided any feedback.

This is the worst customer service I've ever experienced and this is causing me great distress.

Also, THE DESK IS STILL BEING ADVERTISED ON THE SITE AS "IN STOCK", with a reduced price :). Very concerning, considering that I was told that there is a backlog of orders for desks and no supply at the moment.