DO NOT BUY FROM MR SHOPPER!

To say that the experince with Mr Shopper was poor is a complete understatement. The ordering process is extremely simple and straight forward but that is where the good experience ends. I placed an order which then provided me with a delivery date. I was told that i would be contacted once the shipment was en route. This date had come and gone without a sinple email to say that there had been a delay. I tried contacting customer service but to no avail, both email and telephonically i received no response. I then contacted the online chat system on their website and was told that there had been a delay in the shipment, which i completely understood due to covid, and that my order would be delivered soon and i was then supp**** a new delivery date and a confirmation email of this was also received. Once again this date had come and gone with nothing. I then contacted them again to discuss my options and was now fed up with the service and asked for a refund. I was aksed to please email my bank details to them to a number of different emails and they would process the refund. This was done on my end but not even a reply from Mr Shopper. I was now fed up as none of my emails had been answered. I tried calling multiple times and after i was the next caller in line when the phone eventually tries to get through it says that the person at that extension is no longer available. After multiple calls and emails with no repsonse i eventually threatened to take it legal and then all of a sudden like magic i had received an email response and a phone call from them to say that my refund will be processed. It seems like they will only take you seriousy or answer your emails if you threaten them. This entire ordeal took over 2 months to sort out so in short, DO NOT BUY FROM MR SHOPPER!