Disappointing service rendered by Mr Shopper: Product not delivered and request for Refund not completed

My review is in relation to an undelivered online purchase I made for a "PlayStation 4 Pro 1TB + Fallout 76" bundle (including delivery costs).

I aim to highlight some of the more important aspects of what has transpired since I engaged with this company to purchase a product from their online store and, hopefully, point out why I've given Mr Shopper a low-score review:

-> I ordered a product from the company back in late September. Since I was allowed to set my own delivery date, I selected it to be on the 10th October 2020 as it was the most convenient time for me to receive my product. -> I had been told, multiple times, after the initial delivery date that they will deliver my order "soon": however, most of the times I had to make repeated attempts to get hold of both them and the delivery company they assigned to deliver the product, Pelican Express. Neither was helpful. -> Up until now (26th Jan 2021) whenever I go onto the website of Pelican Express to check the status of my product, it remains in a limbo state of 85% and is stated to be loaded onto the "manifest" routed to my hometown. -> They sent me "updated" invoices that changes the date of arrival, but to no avail as I'm still sitting here without my order. -> They made an attempt to "apologise" via an email sent by one of the Customer Service members (P****** G******) in November, claiming the failure to deliver was caused by "irregularities" in their dispatch department as well as a "flood" of "unexpected orders" in the same month but that they have "resolved" the issue and expect to deliver the product to me early within the week I was sent the email (9th Nov 2020). For one, I do not understand why my order has to be prioritised below those being made in either October or November, as I had ordered earlier than that, but I digress. -> Besides the mostly one-sided communication I've been having with the company (which is me trying to communicate with them and sometimes getting a response), I have since requested a cancellation and refund on the order (on 18th Jan 2021) where I indicated that I am no longer confident that they will deliver on their promise after pushing the expected delivery date once more for a late November delivery. Nothing was said to me in December, which was when I initially planned to cancel the order, but I waited in case a miracle would happen between December and January. No miracles occurred, but my frustration definitely grew. -> My request to cancel the order was rep**** to by a customer service member (L******* M*****) who even asked for my banking details as though they were going to perform the transaction ASAP. Well guess what happened? Nothing. No reply and definitely no notification from my bank either.

I had given them benefit of the doubt for the most part due to the current circumstances we were facing nationally (i.e. Lockdown) however it became more apparent to me, especially when I had gone on and ordered other products online and had them delivered to me on time, that Mr Shopper likely never had in stock the product advertised and I would, in turn, never have receive my product regardless.

Finally, I would kindly ask that my request to have the order cancelled and my monies fully refunded be respected, because I cannot see the point of waiting forever for a delivery no one can guarantee.